Find the answers to our most commonly asked questions. Still need help? Give us a ring.
General Customer FAQ
Q: What are your hours of operation?
A: Office hours are Monday-Friday from 8am to 5pm and our warehouse is open from 9am to 3pm.
Q: Are you open on holidays?
A: We are closed during the following major holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day.
Q: I have a special event and would like to use a beer trailer, what should I do?
A: Refer to the ‘Services’ tab on the menu bar to see if you qualify for a beer trailer and please review our draft trailer policies.
Q: Who should I speak with if I have a question about my statement?
A: Our accounts receivable department can help you with any questions you may have about your statements. You can reach them by calling (585) 427-2880.
Q: What forms of payment do you accept?
A: We only accept payment in forms of Cash or Check.
Q: I’m starting a new restaurant and want to carry your products, what’s the best way to get started?
A: You can contact our office or you can fill out a credit application and submit it to our office. Once you are approved, you will be assigned a sales representative and a delivery route.
Q: What products do you carry?
A: Our products can be viewed here. Please note this does not include seasonal varietals. Refer to the ‘Craft your Experience’ tab for a list of our seasonal offerings.
Q: How do I know which branch is responsible for my business?
A: Wright Beverage Distributing operates out of two warehouses in the Western/Central New York region. Feel free to contact our offices or ask your sales representative for more information.
Q: Does Wright Beverage Distributing carry non-alcoholic beverages?
A: Yes! We carry a wide variety of non-alcoholic beverages, they can be viewed here.
Q: What’s the best thing to do if I miss my delivery?
A: Please call our operations department to reschedule.
Q: What should I do if I ordered incorrectly for the week and need more product?
A: Talk to your sales representative or call our operations department. We will do our best to accommodate you.
Q: What temperature should I store my beer?
A: Your keg should be kept at a cool 34-38 degrees Fahrenheit.
Q: When can I expect to see the new seasonal beers?
A: It’s entirely up to the brewery as to when seasonal brews are produced and made available for sale. Typically the beer calendar breaks down into the four different seasons: Fall, Winter, Spring, Summer. Also, there are certain beer categories that fall within these seasons such as- Oktoberfest, Holiday brews, and Limited Release brews.
Q: I tried a beverage and really liked it. Where can I find this product to purchase?
A: Click hereto find the nearest location to purchase our products.
Q: Is there anything I should know before serving beer?
A: Yes! In order for your patrons to have the best experience possible you need to make sure your glassware is in proper condition. This process is known as “Beer Clean Glass”, which forms a proper head and creates residual lacing as the beer is consumed. Before use, beer glassware should be kept either chilled or slightly below room temperature. Using a dishwasher or serving beer fresh out of a wash are not recommended.